Return & Refund Policy

Last Updated: October 13, 2026

 

Thank you for shopping with us! Because our inventory consists of previously owned and unique items sold well below their original retail value, our store operates under a Final Sale policy with a few specific exceptions detailed below.

1. Final Sale (No Returns or Exchanges)

Due to the one-of-a-kind nature and pre-owned condition of our products, all sales are final.

• We cannot offer returns, exchanges, or store credit for reasons including, but not limited to:

  • Incorrect sizing or fit

  • Color variations or personal preference

  • Minor signs of wear consistent with pre-owned items (which are factored into our heavily discounted pricing)

We strongly encourage you to carefully review all item descriptions, measurements, condition notes, and photographs provided before completing your purchase. If you have any questions about a specific item's condition or measurements, please reach out to our support team prior to buying.

2. Shipping Issues & Damaged Items

We take great care in packaging every order securely. However, mishaps can occasionally happen during transit:

• Lost Packages: If your package is lost in transit by the carrier, please refer to the tracking information provided and file a claim directly with the shipping carrier.

• Damaged During Transit: If your item arrives damaged due to mishandling by the carrier, the shipment is covered under the carrier’s insurance. Please save all original packaging materials and contact us immediately along with clear photos of the damage so we can help you file a claim with the carrier.

3. Incorrect Items Shipped

We strive for 100% accuracy in our fulfillment process. If you receive an item that is completely different from what you ordered (the wrong item shipped):

• Please contact us within 7 days of delivery.

• We will make every effort to correct the error at no additional cost to you, or we will issue a full refund of the item's purchase price back to your original payment method used at checkout.

Contact Us

If you have any questions or concerns regarding an order, please do not hesitate to contact our customer support team at support@refashionedhippie.com.